Overcoming Objections to Nail the Sale eLearning course



This online eLearning course provides 6-hours of Professional Development – with a certificate of completion provided at the end of the learning experience.

About the Overcoming Sales Objections online training

Overcoming Objections to Nail the Sale, you will help participants work through objections effectively and convert those prospects to sales. Help plan and prepare for objections so you can handle customer concerns, reduce the number of objections they encounter, and improve the averages at closing sales.

Specific learning objectives include the following:

  • Identifying the steps in building credibility
  • Identifying the objections encountered most frequently and learning how to manage them
  • Using proven rebuttals that get the sale back on track
  • Learning how to recognize when a prospect is ready to buy


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Course Outline 

  1. How to Use This Guide
  2. Session One: Course Overview
  3. Session Two: Building Credibility
  4. Session Three: Your Competition
  5. Session Four: Critical Communication Skills
  6. Active Listening
  7. Powerful Questions
  8. Session Five: Observation Skills
  9. Session Six: Handling Customer Complaints
  10. Session Seven: Overcoming Objections
  11. What are Objections?
  12. Attitude Check!
  13. Pre-Assignment Review
  14. Session Eight: Handling Objections
  15. Universal Strategies
  16. Specific Strategies
  17. Session Nine: Pricing Issues
  18. Session Ten: How Can Teamwork Help Me?
  19. Session Eleven: Buying Signals
  20. Session Twelve: Closing the Sale
  21. Closing Techniques
  22. Top Fifteen Activities That Make You Successful at Closing the Sale
  23. Sell it to Me
  24. Recommended Reading List
  25. Post-Test
  26. Pre- and Post-Assessment Answer Keys
  27. Personal Action Plan


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